General terms and conditions
GENERAL TERMS AND CONDITIONS
Haarvezels.nl
These General Terms and Conditions are used by:
Haarvezels.nl
in Purmerend
KVK:67091512
Haarvezels.nl can be reached by telephone on 06-14141404 and can also be reached by e-mail by sending an e-mail to [email protected]
Article 1 Definitions
Words used in these general terms and conditions, in the singular or plural, that begin with a capital letter, have the meaning of the words in italics as defined below in this article.
1.1 General Terms and Conditions: these general terms and conditions
1.2 Order procedure: the procedure that the customer goes through interactively on the website to order items.
1.3 Customer: the counterparty of Haarvezels.nl with whom Haarvezels.nl enters into an agreement.
1.4 Agreement: agreement of which the general terms and conditions form an integral part, regarding the purchase and delivery of goods.
1.5 Parties: Haarvezels.nl and customer jointly
1.6 Haarvezels.nl: the party that uses general terms and conditions, also the other party to the customer.
1.7 Website: the website of Haarvezels.nl, which can be found under the URL http://www.haarvezels.nl
1.8 Items: items which Haarvezels.nl offers on its website, which items the customer can order.
Article 2 Applicability
2.1 The general terms and conditions apply to all agreements, any (e-mail) newsletters, the website, the ordering procedure as well as contacts and/or (legal) acts between the parties, even if these (legal) acts do not lead to an agreement.
2.2 The applicability of general terms and conditions of delivery or payment and/or other general or special terms and conditions of the customer is expressly excluded.
Article 3 Formation of Agreement
3.1 The items offered on the website and their prices are considered a non-binding offer, which the customer can accept by going through and completing the entire ordering procedure.
3.2 Haarvezels.nl does not guarantee that the offer as referred to above is without errors and/or omissions. Printing and typographical errors are therefore expressly reserved and can be a reason not to honor the agreement. If Haarvezels.nl decides to do so, it will inform the customer of this without delay.
3.3 If for any reason whatsoever, including the situation referred to in the last sentence of the previous paragraph, the agreement has not been concluded or has been dissolved, Haarvezels.nl will ensure that – if the customer has paid in advance – the amounts paid, including the initial shipping costs, are refunded to the customer as soon as possible for Haarvezels.nl. This refund will in any case be within 30 (thirty) days.
Article 4 Prices and payment
4.1 Prices stated on the website are inclusive of VAT, as well as other government-imposed levies. Prices are exclusive of shipping costs. These will be charged to the customer during the ordering process.
4.2 Haarvezels.nl is entitled to adjust prices at any time. The latter has no consequences for current agreements which will be executed at the agreed prices in the event of price increases.
4.3 The amounts due can be paid by the customer in two ways:
1. via the available payment methods
2. by prepayment (bank transfer)
Article 5 Delivery time
5.1 The delivery times as stated on the website and in confirmation emails are indicative.
5.2 Haarvezels.nl will make every effort to meet these indicative delivery times.
5.3 If and to the extent that Haarvezels.nl cannot deliver the ordered items to the customer within 30 (thirty) days, the customer has the right, after Haarvezels.nl has indicated that it cannot execute the agreement within the period set for this purpose, to cancel the agreement. Article then applies accordingly.
Article 6 Right of withdrawal
6.1 The customer has the right to return the delivered goods to Haarvezels.nl within 7 (seven) working days after receipt, without stating reasons (i.e. without having to fill in the complaint form as referred to in the article), provided that:
1. the items are in the original packaging;
2. the items are returned at the customer's expense, insufficiently stamped packages will not be accepted by Haarvezels.nl;
3. the customer is responsible for the method of shipment and for the risk of the package - and this responsibility and risk are hereby accepted by the customer - until Haarvezels.nl has received it.
6.2 The revocation is considered a condition precedent whereby the customer is entitled to a refund of what has already been paid. Article applies accordingly in the event of revocation.
Article 7 Complaints
7.1 If and to the extent that in the customer's opinion the properties of the goods do not comply with the agreement, the customer will consult with Haarvezels.nl after which the customer is entitled to return the goods to Haarvezels.nl provided that:
1. the customer has immediately inspected the delivered goods upon receipt and has reported any defects to Haarvezels.nl within 24 (twenty-four) hours by email*;
2. the complaint form that was included with the delivered package, if not included, can be downloaded from the website, fully completed;
3. the customer is responsible for the method of shipment and for the risk of the package - and this responsibility and risk are hereby accepted by the customer - until Haarvezels.nl has received it.
7.2 If, after investigation by Haarvezels.nl, it appears that the properties of the items do comply with the agreement, Haarvezels.nl will consult with the customer.
7.3 If after investigation by Haarvezels.nl it appears that the properties of the items do not comply with the agreement, the customer is entitled to a replacement item, if still available, and reimbursement of the shipping costs as referred to under 2. of article. If the replacement item is not available, the customer is entitled to:
1. selecting a replacement item to the value of the item that did not appear to meet the requirements, if the selected item is more expensive than the item that did not appear to meet the requirements, the customer will pay the difference in price. If the selected item is cheaper than the item that did not appear to meet the requirements, the customer will receive the difference in price back, whereby the last sentence of article applies accordingly; 2. restitution of the value of the item, which is considered as (partial) dissolution of the agreement, whereby the last sentence of article applies accordingly.
7.4 Where the previous paragraph refers to the value of the item, this refers to the price agreed in the agreement.
Article 8 Processing of personal data (Optional in addition to a privacy policy on the site)
8.1 If and to the extent that personal data of the customer are processed, this processing only applies to:
1. to be able to execute and maintain the agreement.
2. subject to the restriction of the following paragraph, to inform the customer about (new) products and services of Haarvezels.nl.
8.2 For sending commercial communications electronically to customers (such as, but not limited to, e-mail offers) as referred to in the previous paragraph under 2., the customer will be explicitly asked for permission during the ordering procedure, and Haarvezels.nl will only send these communications if this permission has been granted by the customer.
8.3 The customer is at all times entitled to obtain free access to her personal data and, if desired, to have Haarvezels.nl adjust these in the event of any inaccuracies.
Article 9 Applicable law, complaints and disputes
9.1 Dutch law applies to the agreement and any subsequent agreements resulting from it.
9.2 If and to the extent that there is a complaint, the customer will contact Haarvezels.nl, which contact can be made by telephone and by e-mail. The contact details that can be used for this are stated at the top of these general terms and conditions. Haarvezels.nl will respond to a complaint as referred to above within 7 (seven) working days.
Article 10 Other provisions
10.1 Haarvezels.nl is authorized at all times to amend these general terms and conditions. Current agreements will be fulfilled under the old agreed terms after amendment of the general terms and conditions.
10.2 If and to the extent that login details are requested by Haarvezels.nl for the ordering procedure, the customer is responsible for these details. These details are strictly personal and may not be transferred under any circumstances. The customer is responsible for the consequences of careless handling of these details.
*[email protected]